Returns Policy

Thank you for shopping at Labfacility Ltd.

If you are not entirely satisfied with you purchase, we’re here to help. This refers to on-line orders only.

Please click on the below steps to start the returns process:

Step 1: Contact us to request a Customer Returns number (CRN)

Step 2: Complete the returns form and send it back with the goods 

Step 3: Send item and paperwork to:

F.a.o: Becky Sanders. Labfacility Ltd. Ecommerce returns. Unit 3B, Outgang Lane. Dinnington. South Yorkshire. S25 3QT

Returns
You have 30 days to return an item from the date you received it, your item must be unused and in resalable condition. Your item must be in the original packaging.
Prior to returning your order please fill in a Customer Returns Form online, once received we will issue you with a Customer Returns number (CRN)
Please clearly state the returns number on the outside of the package.

Refunds
Once we have received your item, we will inspect it and notify you that we have received your retuned item. We will immediately notify you on the status of your refund after inspecting the item.
We will initiate a refund to your credit card (or original method of payment).
You will usually receive the credit within 3-5 working days, depending on your card issuer’s policies.

Shipping
You are responsible for paying for your own shipping costs for returning your item to Labfacility and providing proof of delivery for such return. Shipping costs are non-refundable.

Please note that this returns policy does not affect your statutory rights.

Contact Us
If you have any questions on how to return your item to us, contact us.

View our terms and conditions.