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Returns Policy

Thank you for shopping at Labfacility Ltd.

If you are not entirely satisfied with you purchase, we’re here to help. This refers to on-line orders only. Please click on the below steps to start the returns process.

Please note: Goods must only be returned to our Dinnington address whether ordered online or through our sales team.


Step 1

Step 2

Step 3

Contact us to request a Customer Returns number (CRN)


► ◄

Complete the returns form and send it back with the goods 


► Download returns form here ◄

Send item and paperwork to: 

Labfacility Ltd.

Order returns (FAO: Becky Sanders)

Unit 3a & 3b, Outgang Lane

Dinnington. South Yorkshire

S25 3QT

Please clearly state the customer returns number (CRN) on the outside of the package.


You have 30 days to return an item from the date you received it, your item must be unused and in resalable condition. Your item must be in the original packaging. Prior to returning your order please complete the above steps. 

No product delivered to the buyer which is in accordance with the contract will be accepted for return without the sellers prior written approval on terms to be determined at the sellers discretion. The seller agrees to accept any such products for return the buyer will be liable to pay a handling charge of 20 per cent of the invoice price. Such products must be returned by the buyer carriage-paid to the seller in their original shipping carton. Products returned without the sellers prior written approval may at the sellers absolute discretion be returned to the buyer or stored at the buyers expense without prejudice to any rights or remedies the seller has. Services such as calibration are not eligable for refunds.

Once we have received your item, we will inspect it and notify you that we have received your retuned item. We will immediately notify you on the status of your refund after inspecting the item. We will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 3-5 working days, depending on your card issuer’s policies.

You are responsible for paying for your own shipping costs for returning your item to Labfacility and providing proof of delivery for such return. Shipping costs are non-refundable.

Please note that this returns policy does not affect your statutory rights.

Contact Us
If you have any questions on how to return your item to us, contact us.

View our terms and conditions.